Can I notify a customer when they're automatically forgiven?
Due to privacy regulation, our software will not email your customer to let them know that their late cancel or no show fee was waived.
Instead, we invite you to take advantage of the MINDBODY Late Cancel & No Show Notification Emails that are likely part of your MINDBODY subscription. All of your customers, including those on a 3, 5, 10 pack, etc., will receive an email when they late cancel and/or no show, so it’s important to clarify your charging policy. For example, you could say something like:
This email is just a quick heads up to let you know that you missed a class yesterday. If you are an Unlimited member, you will be charged a fee. As a reminder, our late cancel and no show policy is as follows…