Everything you need to know about using our late cancel & no show service.
billing & account
My credit card is expiring. How do I update it?
How can I manage customer replies?
How can I take advantage of product receipts?
errors & failures
How do I fix duplicate product IDs?
How do I handle failed charges?
What do the error messages mean in my reports?
Can I notify a customer when they're automatically forgiven?
How do I forgive a customer?
I have automatic forgiveness enabled. Why does my warning report show a first time cancel?
Why was my member forgiven automatically?
how it works
Can you provide a full example?
How is this different than what MINDBODY already provides?
I just signed up for a trial. What happens next?