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we automate late cancel & no show penalties in MINDBODY.

The Video
How It Works

It’s simple. Get started in minutes!

Automatically charge your clients a fee when they fail to early cancel a class or don’t show up at all. Receive daily reports summarizing pending and processed penalties.

  • Integrates with MINDBODY and aligns with your studio’s current cancellation window.
  • Increases revenue while incentivizing your customers to early cancel if they can’t make class.
  • Setup filters to include and/or exclude certain pricing options and locations from being penalized!
  • Optionally, automatically forgive a customer’s first penalty (or two!).
  • Optionally, configure an “extra late cancel” penalty to discourage cancellations close to class start time.
  • Select different penalties for late cancels and no shows.
  • Forgive a charge prior to processing if you wish.
  • Track cancellation times and days to figure out trends on when clients are more likely to cancel and/or no show to a class.
  • Create and send automated emails informing clients that they missed a class and have been penalized. Optionally, give clients an option to dispute their penalty.
  • Enable or disable the service in the event you want to waive all cancellation penalties for weather or any other reason.

Get started with our free trial.

Pricing

Our Plans (Monthly)

Bronze

$69 /per location

Up to 100 Successful Charges

Penalize Unlimited Customers

Reliable Email Support

Silver

$99 /per location

Up to 100 Successful Charges

Penalize Unlimited & Package Customers

Reliable Email Support

Automatic Forgiveness

Extra Late Cancel Window

Exclude Pricing Options & Locations

Most Popular

Gold

$149 /per location

Unlimited Charges

Penalize Unlimited & Package Customers

Premium Support

Automatic Forgiveness

Extra Late Cancel Window

Exclude Pricing Options & Locations

Location-Segmented Reports

Why O2M?

We’re software developers that own fitness studios.

Use MINDBODY? So do we! The founders of O2M also founded Turnstyle Cycle & Bootcamp in late 2013. We’ve since grown to five locations in the Boston area.

MINDBODY is great and covers numerous edge cases. But sometimes MINDBODY’s feature set doesn’t support important parts of a studio’s business and workarounds waste time and money.

We built this company for YOU because this software has helped US tremendously.

Get In Touch

Questions? Call (857) 574-0455 or